Our Core Mission

Our core mission is to simplify the way you work and increase organizational efficiency, productivity, competitive advantage, and profits for our clients by providing and supporting the most appropriate and effective Enterprise Content Management solutions available. IT Group, Inc. provides high-performance, business level enterprise content management (ECM) software that combines integrated document management, business process management (workflow) and records management in a single application. We also provide high-level strategic technical consulting and professional services related to the design, implementation, integration, and support of your ECM solution. Whether deployed as a hosted or premises-based solution, our ECM solutions allow organizations to automate business processes, reduce the time and cost of performing important business functions, improve organizational efficiency, and address the need for governance, risk, and compliance through the management and control of content from virtually any source. Successful ECM solutions also facilitate the sharing of digital content with employees, business partners, customers and other audiences.

IT Group offers a selection of ECM choices based upon the clients unique business challenges. We offer fully integrated enterprise content management (ECM) software suites used by thousands of mid-tier and Global 2000 enterprises to capture, route, manage, share and archive high volumes of corporate information critical to business operations, audits and customer service. Eliminating low-value manual tasks through core ECM functionality such as document imaging, workflow and COLD/ERM and making all content instantly available from a single, easy-to-use interface increases employee productivity and operational efficiency. ECM functionality is enhanced with expertise in specific industry solutions and back office operations.

Our ECM clients experience the following benefits:

• Lower operating costs resulting from reducing overhead needed to support physical documents and reducing the labor required to complete critical business processes
  
  
• Greater collaboration fostered by simultaneous, secure, real-time access to content regardless of users' locations
  
  
• Reduced cycle times when the delays and inefficiencies of manual processes are eliminated, resulting in competitive advantage when securing new business, collecting early pay vendor discounts and lowering the per-unit costs of providing superior products and services
  
  
• Improved customer service by empowering customer service representatives to resolve issues on the first call with the most accurate and timely data or cost effectively provide customer self-service with secure Web-based access to important documents
  
  
• Better support for governance, risk and compliance initiatives by enabling secure access to content, standardized business practices and retention of content based on internal policies, quality assurance standards or regulations

IT Group offers a wealth of industry-specific knowledge and expertise to properly configure any ECM solution. We can help you gain a significant competitive advantage in your industry. In addition, in conjunction with the manufacturers, we back up our clients with world-class technical training and customer support that industry analysts (Gartner 2006 ECM/CS) rate among the very best in the ECM industry.